SS-02-11,12,13,13A,15 Skypod Square Puchong Jaya South

Privacy Policy and T&C

Privacy Policy

Richwood Coastland Sdn Bhd (“we” or “us” or “our“) is the operator of (the “Website“) and we are committed to safeguarding your Personal Data (as defined in clause 1 below). 

We recognise the importance of protecting personal information in accordance with the Malaysia Personal Data Protection Act 2010 and any other applicable local personal data protection laws, regulations, codes of practice, guidelines or guidance notes as may be issued from time to time (as the case may be) (“Privacy Laws”).

In collecting and handling personal information, we are bound by the Privacy Laws, including the personal data protection principles/obligations in Malaysia and the applicable privacy regulations.

This Privacy Policy (together with our Terms of Service and any other documents referred to in it) sets out how Personal Data that we collect from you, or that you provide to us, will be used, processed or disclosed by us, including how certain information would be used to personalise advertising directed at you. This Privacy Policy also sets out the types of Personal Data we collect, how we keep it secure, as well as how you can access or alter your Personal Data stored by us. This Privacy Policy covers your use of the Website, and any other way you may connect to or interact with us through the use of our products and services (hereinafter collectively referred to as the “Services“). 

Please read the following carefully to understand our policy and practices regarding your Personal Data and how we will treat it.

Unless restricted by applicable law, by using the Website and the Services, you agree that any and all Personal Data relating to you collected by us or provided by you from time to time may be used, processed, and disclosed for such purposes and to such persons as set out in this Privacy Policy.

As part of our efforts to ensure that we properly manage, protect and process your Personal Data, we will be reviewing our policies, procedures and processes from time to time. We may amend this Privacy Policy at any time by posting a revised version on the Website. We will not be sending an individual notice every time the policy is amended/updated, but the latest updates will be on our Website. You will be deemed to have acknowledged and agreed to the amended Privacy Policy if you continue to use the Website or the Services after the changes have taken effect. You are reminded to check this Website from time to time for updates to this Privacy Policy.


You can choose to browse the Website without disclosing your Personal Data. You are not required to provide Personal Data as a condition of using the Website, except as may be necessary for us to be able to provide the Services which you purchase or access through our Website, respond to your requests, or in cases where you contact us directly.

When you use our Services, we collect a variety of information from and about you, your devices, and your interaction with the Services. Some of this information identifies you directly or can be used to loosely identify you when combined with other data. Any data, whether true or not, about an individual who can be identified from that data; or from that data and other information to which the organisation has or is likely to have, is considered personal data (“Personal Data“).

1.1       Information you willingly provide. When using our Services, you may be asked to provide personal information about yourself, such as, amongst others, your name, contact information, payment information, details about your home or properties you are interested in or financial information. This may occur, for example:

You may also provide information about a third party through the Services, for example, if you share a real estate listing with a recipient via email or sms. By providing such information to us, you represent to us that you have obtained consent of the third party for you providing us with their Personal Data for the purposes set out in this Privacy Policy.

1.2       Cookies, Pixels, and other tracking mechanisms. We and our partners may use various technologies to collect information automatically when you access and use our Services, including cookies, and other similar technologies. Cookies are bits of electronic information that can be transferred to your computer or other electronic device to uniquely identify your browser. When you use the Services, we and our partners may place one or more cookies on your computer or other electronic devices or use other technologies that provide similar functionality.

1.3       Mobile device and mobile browser information. You may adjust settings on your mobile device and mobile browser regarding cookies and sharing of certain information, such as your mobile device model or the language your mobile device uses, by adjusting the privacy and security settings on your mobile device. Please refer to the instructions provided by your mobile service provider or mobile device manufacturer.

1.4       Location Data. If you enable location services on your mobile device, [we], with your permission, may collect the location of your device which we use to provide you with location-based information and advertising. If you wish to deactivate this feature, you can disable location services on your mobile device.

1.5       Email Management. You may receive emails from [us] for a variety of reasons – for example, if you took an action through the Services, you signed up for a regular report, or you posted your home for sale or rent and a buyer sent you a message. If you have an account with [us], you may edit your preferences through your account settings. Also, you can manage your receipt of some types of communication by following the instructions included in the email we send you. Please note that, even if you unsubscribe from certain email correspondences, we may still need to email you with important transactional or administrative information.


2.1       The Personal Data which you provide may be used and processed by us (or by third parties (such as google analytics) on our behalf) in the aggregate or individually and may be combined with other information for the purpose of managing and operating the Website, the scope of which may include, but is not limited to the following:

2.2       As the purposes for which we may/will collect, use, disclose or process your Personal Data depend on the circumstances at hand, such purpose may not appear above. However, we will notify you of such other purpose at the time of obtaining your consent, unless processing of your Personal Data without your consent is permitted by the Malaysia Personal Data Protection Act 2010 or by any other applicable law.

2.3       Do Not Call Provisions. If you have provided us with your telephone number(s) (the “Numbers“) and have indicated that you consent to receiving marketing or other promotional information via your Numbers, then from time to time, we may contact you using such Numbers with information about our Services even if these Numbers are registered with the Do Not Call Registry. You may however advise in writing should you wish not to be contacted by us at your Numbers for such purposes.


3.1       You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the Services that you have requested.

3.2       We will take reasonable efforts to ensure that your Personal Data is accurate and complete if your Personal Data is likely to be used by us to make a decision that affects you, or disclosed to another organisation. However, this means that you must also update us of any changes in your Personal Data that you had initially provided us with. We will not be responsible for relying on inaccurate or incomplete Personal Data arising from you not updating us of any changes in your Personal Data that you had initially provided us with.

3.3       We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your Personal Data.

3.4       We will store all the Personal Data you provide on secure servers in an encrypted format.

3.5       You however understand that the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to the Website; any transmission is at your own risk. Additionally, we cannot assume responsibility for any unauthorised use of your Personal Data by third parties which are wholly attributable to factors beyond our control.

3.6       Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We will NEVER ask you for your password other than when you log in to the Website.

3.7       We urge you to take steps to keep your personal information safe, such as choosing a strong password and keeping it private, as well as logging out of your user account and closing your web browser when you have finished using our Services on a shared or unsecured device.


4.1       We will not, without your express consent, disclose your Personal Data to third parties for the purposes of direct marketing. Consent for disclosure of Personal Data to third parties, for the purposes of receiving marketing communications, is given through our registration form, either online or on paper.

4.2       In order to manage and operate the Website, we may disclose your Personal Data to any member of our group, which means our affiliates and subsidiaries. We may also disclose your Personal Data to third parties such as our service providers and professional advisors for the following purposes:

4.3       We will also not disclose your Personal Data to third parties without first obtaining your consent permitting us to do so. However, please note that we may disclose your Personal Data to third parties without first obtaining your consent in certain situations, including, but not limited to, the following:

4.4       Where we disclose your Personal Data to third parties without your consent, we will employ our best efforts to require such third parties to protect your Personal Data.


5.1       You can withdraw your consent by contacting our customer service:

5.2       Please note that if you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, we may not be in a position to continue to provide our Services to you. On notice from you, we will inform you of the likely consequences of the withdrawal of consent, including but not limited to the termination of any agreements you may have with us and your being in breach of your contractual obligations or undertakings. Our legal rights and remedies in such event are expressly reserved.


6.1       We operate in many countries and may temporarily store, process or transfer your Personal Data between any of the countries in which we operate in order to enable us to use your Personal Data in accordance with this Privacy Policy and our Terms of Service

6.2       We will take all steps reasonably necessary to ensure that your Personal Data is transferred in accordance with any applicable law or regulation and take all reasonable steps to ensure that any foreign recipient organisation of your Personal Data is bound by legally enforceable obligations to provide to the transferred Personal Data a standard of protection that is at least comparable to the protection under the Malaysia Personal Data Protection Act 2010. 


The Website may, from time to time, contain links to and from the websites of our partner networks and vendors. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.


8.1       Our Data Protection officer is responsible for ensuring that requests for access to Personal Data and amendment of Personal Data are properly dealt with in accordance with the procedures specified herein.

8.2       We will endeavour to take all reasonable steps to keep accurate and up to date, any information which we hold about you. If, at any time, you discover that information held about you is incorrect or you would like to review and confirm the accuracy of your personal information, you can contact us.

8.3       You can also gain access to the personal information we hold about you, subject to certain exceptions provided for by law. To request access to your personal information, please contact us.

8.4       You can also notify us to limit the processing or to cease processing of your personal information. To exercise this right, please contact us.

8.5       We may refuse to disclose or amend any Personal Data for the reasons set out in the Malaysia Personal Data Protection Act 2010.


We shall not be liable for any voluntary disclosure of Personal Data by you to other users in connection with the use of the Website.


Should you require further information about the treatment of your Personal Data by us, please do not hesitate to contact us.


This Privacy Policy shall be governed in all respects by the laws of Malaysia.

Terms Of Service


  1. By using and accessing (the “Website“), you conclude a legally binding agreement with us, Richwood Coastland Sdn Bhd (“we” or “us“), the owner and administrator of the Website.
  1. You accept the Terms of Service, without limitation or qualification, including the Privacy Policy
  1. We reserve the right to and may amend these Terms of Service at any time by posting a revised version on the Website. No individual notice will be sent to you. Any amended Terms of Service shall replace all previous versions of the same. If you do not agree to the amendments or changes to the Terms of Service, you should immediately cease use of any of the services on the Website. After any such amendment becomes effective, we will deem your continued use of the Website to constitute acceptance and agreement to such amendment. You can review the most current version of the Terms of Service at any time at
  1. We will, from time to time, post on the Website, guidelines and rules relating to the use of the Website. All such guidelines or rules are hereby incorporated by reference into the Terms of Service.


2.1       You agree to comply with the Policy of Acceptable Use in using the Website. We may remove or delete any content that you have provided on the Website if we, in our absolute discretion, suspect that you have violated the Policy of Acceptable Use.

2.2       In carrying out any transactions with us on or in relation to the Website or registering an account with us on the Website, you warrant that:

2.3       Users below the age of 21 years are not eligible to use the Website or provide any personal data on the Website unsupervised. If you are below 21 years of age, you may use the Website and/or provide any personal data on the Website with the consent of your parents/legal guardian or if you are under the supervision of your parent/legal guardian.

2.4       In the event that we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you acknowledge that you are fully responsible for maintaining the confidentiality of your password, and all activities occurring under your account.

2.5       You agree to notify us of any breach of security of your password.

2.6       We will not be liable for any loss or damage arising from your failure to comply with this Clause 2 and 3. 


In using the services provided by Richwood Coastland Sdn Bhd (“RCSB“) on (the “Website“), you agree not to:

We reserve the right to exercise whatever means we deem necessary to prevent unauthorised access to or use of our website, including but not limited to, instituting technological barriers and/or reporting your conduct to any person/entity/authorities.


4.1       By using and accessing the Website, you will be exposed to information, data, text, software, photographs, graphics, video, messages or other materials that we and/or other users of the Website upload, post, email, transmit or otherwise make available on the Website (“PG Material“) whether publicly or privately.

4.2       You understand PG Material may be offensive, indecent or objectionable.

4.3       You understand that PG Material may only be used for your own and non-commercial use, and not for publication, distribution, transmission, retransmission, redistribution, broadcast, reproduction or circulation to someone else in the same company or organisation, and not for posting to other websites or forums, newsgroups, mailing lists, electronic bulletin boards, or Internet Relay Chats operated by other websites.

4.4       You agree not to reproduce, display or otherwise provide access to the Website or PG Material on another website or server.

4.5       We are, under no circumstances, liable for any PG Material, including but not limited to, any errors or omissions in any PG Material, or for any loss or damage of any kind incurred as a result of the use of any PG Material posted, emailed, transmitted or otherwise made available on the Website.


5.1       Your use of the Website is at your sole risk. We disclaim all warranties of any kind, whether express or implied.

5.2       We reserve the right at any time and from time to time to modify and discontinue, temporarily or permanently, any services of the Website (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of such services.

5.3       We make no warranty that:

            • the Website will meet your requirements;

            • the Website will be uninterrupted, timely, secure and error-free;

            • any results that may be obtained from the use of the Website will be accurate or reliable; and

            • the quality of any products, services, information or other material purchased or obtained by you through the Website will meet your expectations.

5.4       We cannot and do not endorse, and cannot be responsible for, the messages, views, opinions, research and recommendations of individuals, users, and organisations of deemed interest, or advocate any patronage of any particular service provider, course of treatment or commercial dealings in any securities, investments or classes of securities or investments nor does the inclusion on the Website of a link to other website(s) or resources imply any form of endorsement by us.

5.5       We do not actively review or edit the messages, views, opinions, research and recommendations of users, even if such messages, views, opinions, research and recommendations are made by the users using the Website. While the information on the Website has been obtained from sources believed to be reliable, none of the data, news, information, reports or opinions nor any of the recommendations (if any) has been customised for any specific person or class of persons. Therefore, please use the Website at your own risk.

5.6       By making available information and data on the Website, including facts, views, opinions and recommendations of individuals and organisations of deemed interest, we and our content providers are not giving or purporting to give or representing or holding themselves out as giving financial, investment, tax, legal and other professional advice. You shall always seek the relevant professional advice before otherwise making any such decisions.

5.7       We may monitor or review any areas on the Website where you transmit or post communications for the purpose of promoting its efficiency, usefulness and appropriateness of use. However, we do not undertake to monitor or review every posting or communication, and we disclaim any and all liability relating to all PG Material, whether or not arising under the laws of copyright, trademarks, libel, privacy, obscenity, or otherwise.

5.8       Our website often includes advertisements, hyperlinks and pointers to websites operated by third parties. Links to third party websites, including but not limited to links to our website of some of our real estate agency customers. Those third party websites do not form part of our Website and are not under the control of or the responsibility of RCSB. When you link to those websites, you leave our Website and do so entirely at your own risk. RCSB and its related entities make no warranty as to the accuracy or reliability of the information contained on any third party websites, and RCSB and its related entities, directors, officers and agents disclaim all liability and responsibility for any direct or indirect loss or damage which may be suffered by you through relying on anything contained on or omitted from such third party websites. A display of advertising does not imply an endorsement or recommendation by RCSB.

5.9       Our website contains content provided to RCSB by other parties (Third Party Content). RCSB does not have a practice of monitoring or making inquiries about Third Party Content. RCSB is not responsible for, does not endorse and makes no representations either expressly or impliedly concerning Third Party Content. Third Party Content does not represent the views of RCSB. Your reliance on Third Party Content is solely and completely at your own risk. 


6.1       You agree to indemnify and hold us, and our subsidiaries, affiliates, officers, agents or other partners, and employees, harmless from any claim or demand, including solicitors’ fees, made by any third party due to or arising out of any content that you submit, post, transmit or make available on the Website, your use of the Website, your connection to the Website, your violation of the Terms of Service, or your violation of any rights of another party.


7.1       We shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), resulting from:

•     the use or the inability to use the Website;

•     the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Website;

•     unauthorized access to or alteration of your transmissions or data;

•     statements or conduct of any third party on the Website; and

•     any other matter relating to the Website.

7.2       Any claim of any nature whatsoever by either party against the other party and any action against the other party must be commenced within 2 years after the date on which the cause of action arises, following which the aggrieved party shall have no further claim whatsoever against the other party.


8.1       All personal data about you is subject to our Privacy

8.2       The Privacy Policy is deemed incorporated into the Terms of Service by reference to this Clause.


9.1       The subject matter on and accessible from our website and publications is copyright. Apart from fair dealing permitted by the Malaysia Copyright Act 1987, RCSB grants visitors to the site permission to download copyright material only for private and non-commercial use. For reproduction or use of copyright material beyond such use, written permission must be obtained directly from RCSB or the relevant copyright owner. If given, such permission will be subject to the requirement that the copyright owner’s name and interest in the material be acknowledged when the material is reproduced or quoted, in whole or in part.


10.1     We may, under certain circumstances and without prior notice, at our sole discretion immediately terminate your account (if any). Cause for such termination shall include without limitation:

•     breaches or violations of the Terms of Service, Policy of Acceptable Use, or other incorporated documents, guidelines or rules;

•     request by law enforcement or other government agencies;

•     self-initiated account deletions;

•     infringement of intellectual property rights of others;

•     discontinuance or material modification to the services on the Website, or part thereof;

•     unexpected technical or security issues or problems; or

•     extended periods of inactivity.

10.2     Termination of your account shall result in:

•     removal of access to and barring of further use to all offerings of the Website that are associated with such account; and

•     deletion of your password and all related information, files and content associated with or inside your account (or part thereof).

10.3     Termination of your account shall be without prejudice to any other rights or remedies we may be entitled to under the Terms of Service, at law or in equity and shall not affect any accrued rights or liabilities nor the coming into or continuance in force of any provision which is expressly or by implication intended to come into or continue in force on or after such termination.


11.1     Upon your upload of any images, photographs, and/or listing descriptions onto the Website (the “Content”), you shall give us a worldwide, royalty-free, irrevocable licence to use, store, host, reproduce, modify, adapt, watermark, communicate, publish, publicly perform, publicly display, create derivative works, and distribute the Content. By uploading the Content, you warrant that you own the copyright of the Content and thus have the requisite rights to licence it to us as stated. We shall have the right to watermark the photographs within the Content and the copyright in the final watermarked photographs shall belong solely to us. All other names, products and marks mentioned are the intellectual property rights of their respective owners. No materials provided through the Website, including text, graphics, code, ratings, rankings, databases, aggregated information, PG Material and/or software may be reproduced, modified, adapted, distributed, published, displayed, uploaded, posted, transmitted or hyperlinked in any manner and in any form without our express, prior written approval, and the approval of the respective copyright and trade mark holders. The Website and PG Material are for your personal use only, and you may not engage in any dealings with other parties regarding such services and contents. Such dealings include commercial dealings and dealings which will adversely affect the commercial value of the Website and PG Material.


12.1     The Terms of Service shall be governed by and construed in accordance with the laws of Malaysia, and any claims or disputes of whatever nature shall be subject to the exclusive jurisdiction of the courts of the Malaya.

12.2     Our failure to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of the Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms of Service remain in full force and effect.

12.3     Any account that you may have with us is not transferrable and any rights to such account will terminate upon your death. Upon receipt of a copy of your death certificate, your account will be terminated and all content that you have generated in your account will be permanently deleted.

12.4     All notifications to us pursuant to the Terms of Service shall be sent via email to

Agent Properties